We are looking for an Online Banking Officer to support the smooth operation and growth of our digital banking services. In this role, you’ll handle customer enrollments, assist with profile updates, and ensure clients receive exceptional support using our online and corporate banking platforms. You’ll collaborate with internal teams to identify new opportunities, assist business customers, and resolve technical issues quickly. This position is ideal for someone who is detail-oriented, customer-focused, and passionate about delivering efficient digital banking solutions.
Main Responsibilities:
Support and guide business clients in using online and corporate banking platforms effectively.
Handle customer onboarding, applications, and profile updates with accuracy and professionalism.
Provide high-quality service by resolving inquiries and technical issues promptly.
Identify and encourage prospective and existing customers to maximize their use of online banking products.
Maintain compliance with KYC and AML procedures, ensuring all customer activities meet regulatory standards.
Collaborate with internal teams to improve customer satisfaction and service efficiency.
Ensure proper documentation, data accuracy, and secure handling of customer information.
Requirements:
HBO diploma or equivalent work experience.
Minimum of 3–4 years of customer service experience, preferably in the banking or financial sector.
Advanced proficiency in English, Dutch, and Spanish (written and verbal).
Intermediate computer skills, including Microsoft Office.
Experience with managerial or customer service training is an asset.
Ability to work flexible hours, including weekends or non-standard business hours when required.
Skills:
Strong knowledge of online banking products, services, and customer support procedures.
Excellent communication and interpersonal abilities, both verbal and written.
Analytical thinker with strong attention to detail and problem-solving skills.
Ability to identify and manage unusual or suspicious transactions in line with privacy, AML, and KYC requirements.
Highly customer-focused, with the ability to handle complaints and maintain professionalism under pressure.
Capable of working independently as well as collaboratively in a team environment.
Strong organizational and time-management skills, with the ability to prioritize and meet deadlines.
Fluent in Papiamento, English, and Dutch; fluency in Spanish is an advantage.
Demonstrates integrity, reliability, and a proactive approach to continuous improvement.
Contact Us
Do you have any questions regarding this vacancy? Contact our office at +5999 738 3590.