Customer Service Agent French

Are you looking for an exciting and challenging job among great colleagues and you are fluent in both English and French? Then we have a great opportunity as a Customer Service Agent!
Job description:

For our relation we are looking for an enthusiastic and driven Customer Service Agent, who will be part of a motivated team at a dynamic enterprise that offers service to customers within 13 European countries. That’s why we are looking for positive and flexible team members with a creative and professional mindset who is service minded and understand that the job needs to be done at the end of the day.

What will you be doing?

As a Customer Service Agent, you are the intermediary between the customers and the service on an online platform. As the point of contact, you have the following responsibilities:

  • Maintain contact with our customer concerning actual questions, issues and/or uncertainties, by phone, e-mail and chat.
  • Redirect specific customer questions to the right person(s) in the process.
  • Settle customer questions and/or possible complaints in the most customer friendly way.
  • Contribute to team oriented tasks like planning, quality control and training.
Why does the role fit you?
  • You are able to perform the job in English and French, which means oral as well as in writing.
  • In your work you are customer oriented, motivated, independent, accurate and effective. 
  • You are a natural when it comes to working with computers and different sorts of software.
  • You are available for at least 24 hours a week.