The Data Analyst is responsible to analyze data, build recurring reports, propose risks areas and/ or growth opportunities and drive campaigns to optimize sales.
Key activities and Responsibilities
- He/she is the go-to person for all analytical questions about the Mobile prepaid customer base. Passionate about insights and highly capable to display in a simple way all angles of customers, sales, usage and overall insights.
- He/she designs and initiates targeted campaigns and works in close collaboration with the Central base management team to install automated campaigns and build the right campaign tooling.
- He/she will also work closely with the Supervisor/Manager to steer design of the right upsell/retention/top-up offers for each of the prepaid base segments.
- Works closely with central team to drive and install automated prepaid insights and reporting
Qualification requirements
- Bachelor’s degree in Business or an equivalent field
- Years of experience
- +4 years preferably in the Telecom industry
- Strong analytical skills
- Business sense and market analysis
- Strong commercial analyst
- Experience in dealing with large customer base and segmentation
- Campaign management
- Expertise and deep knowledge of CRM systems
- Program and project management skills
- Residential and telecomproducts and services is a strong plus
Ability to
- Analysis of figures and trends
- Handle lots of data and see trends
- Manage different services at the same time.
- Solve problems
Competencies
- Analytical skills
- CRM skills
- Computer proficiency in Microsoft Windows, Word, Excel, Powerpoint and Web-based tools
- Performance driven
- Ability to easily engage with others
- Time management skills
- Positive attitude, good judgment, and strong work ethic
- Good written and verbal skills in Dutch, Papiamento, English and Spanish