Responsibilities
Commercial & Operational Management
- Manage inventory and oversee department operations to achieve sales targets and business objectives
- Review new product arrivals and determine product placement strategies
- Implement merchandise rotation plans between the sales floor and stockroom
- Monitor product availability and supervise replenishment activities
- Manage visual merchandising and product presentation throughout the department
- Analyze product performance, market trends, and competitor activities to improve results
- Utilize business reports and retail KPIs to identify opportunities and implement sales improvement initiatives
- Ensure compliance with customer service standards and resolve customer concerns promptly
- Monitor inventory losses and implement action plans to minimize shrinkage and waste
- Collaborate with management teams to maintain a consistent store image and customer experience
People Management & Leadership
- Organize and manage department employees to maximize team performance
- Coordinate staffing needs to ensure operational efficiency
- Provide ongoing coaching, training, and development for team members
- Identify talent and support career development opportunities within the team
- Conduct performance feedback and recognition initiatives
- Foster a positive, collaborative, and high-performing work environment
Health, Safety & Compliance
- Ensure compliance with company policies, operational procedures, and health and safety regulations
- Promote a safe and healthy environment for employees and customers
- Ensure all departmental activities meet legal and organizational requirements
Requirements
- Proven leadership and people management experience
- Strong commercial awareness and business acumen
- Excellent analytical and decision-making skills
- Ability to interpret sales data and implement effective action plans
- Strong communication and interpersonal skills
- Excellent organizational and planning abilities
- Customer-focused mindset with a commitment to service excellence
- Ability to work effectively in a fast-paced environment
- Proactive, results-oriented, and capable of managing multiple priorities
Skills
- Leadership & Team Management
- Retail Operations & Inventory Management
- Sales Analysis & Commercial Planning
- Visual Merchandising
- Customer Service Excellence
- Communication & Problem Solving