Field Technician

The Field Technician is responsible for installation and repair of B2C and SMB/B2B services. Technicians must maintain strong customer relations and provide top quality service to customers.
  • Diagnose and/or correct all technical problems (TV, Hi-Speed Internet, and Voice services) to the satisfaction of the customer and in accordance with company/international specifications.
  • Ensuring restoration of customer service (video, voice, or data).
  • Repair or replace antennas, customer modules, routers / and access devices, and associated wiring.
  • Troubleshoot service-related problems.
  • Repair and replace any damaged equipment: ONT, CM, modems, routers, set-top box and telephones.
  • Replace and repair any damaged cables, connectors or any other passive devices that may result in unsatisfactory service to customers.
  • Successfully troubleshoot customer issues with field test equipment (OTDR, light meter, RF measurement equipment)
  • Complete Company documentation pertaining to calls in accordance with the department processes and standards.
  • Complete all service change requests in a timely professional manner.
  • Complete all assigned jobs within required Key Performance Indicators (KPIs) at the required level of quality and within the stipulated.
  • Installation of all RF/Fiber services provided by using standard installation practices and procedures.
  • Educate customers in the operation of equipment and company products.
  • Complete Company documentation pertaining to work orders in accordance with the department processes and standards.
  • Keep all appointments and complete all installation requests in a timely and professional manner.
  • Performs upgrade to existing service at customer premises.
  • You are required to be knowledgeable of and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy.
  • Maintain and ensure that all assigned tools, equipment’s, and vehicle are in good working condition.
  • May be required to work flexible shifts and schedules; nonstandard workweek, weekends and perform on call duties and functions.
  • Perform any other tasks deemed by management to be relevant to the function.

Qualifications, Knowledge & Experience
  • Minimum 2 years’ experience as an installer within a telecommunication Company
  • Technical diploma or certificate in Electronics/Telecommunications.

Recruitment Consultant