We are looking for a detail-oriented and analytical professional to help protect customers and the organization by identifying and responding to suspicious transaction activity. In this role, you will play a key part in minimizing financial risk, ensuring timely action on alerts, and maintaining high standards of accuracy, customer care, and operational integrity.
Main Responsibilities:
Monitor and investigate transaction alerts prioritized by risk level.
Review system alerts and blocks across multiple monitoring tools.
Verify transactions through customer contact or internal coordination.
Take immediate action on confirmed unauthorized activity, including card cancellation and case initiation.
Ensure timely customer compensation where applicable.
Escalate unresolved cases according to established timelines.
Analyze trends and identify potential points of compromise.
Maintain accurate records, documentation, and audit trails.
Support internal teams and respond to operational inquiries.
Main Requirements:
MBO degree in Administration or a related field.
At least 3 years of experience in card-related or payment operations.
Experience working with transaction monitoring or risk analysis processes.
Ability to work within established policies and escalate exceptions when required.
Key Skills & Competencies:
Strong analytical and critical-thinking skills.
High level of accuracy and attention to detail.
Excellent communication skills in English, Dutch, and Papiamentu.
Knowledge of payment card processes, authorization, and routing systems.
Awareness of regional and global transaction risk trends.
Strong time-management skills and ability to handle high workloads.
Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint.
Customer-focused mindset with empathy and sound judgment.
Team-oriented, proactive, and forward-thinking.
Contact Us
Do you have any questions regarding this vacancy? Contact our office at +5999 738 3590.