We are seeking a customer-focused and detail-oriented HR Servicehub Agent to serve as the primary point of contact for HR-related inquiries and administrative support. The ideal candidate will provide guidance through phone, email, and other communication channels, addressing questions related to payroll, benefits, HR systems, absenteeism, loans, health insurance, and HR policies. This role requires handling sensitive information with a high level of confidentiality, maintaining accurate HR records, and ensuring timely and professional service. The HR Servicehub Agent plays a key role in supporting employees and pensioners by delivering efficient, courteous, and knowledgeable assistance while upholding service quality standards.
Main Responsibilities:
Provide professional and accurate responses to HR-related inquiries, using the appropriate language and communication style.
Apply effective questioning techniques to gather essential information and deliver clear guidance across multiple communication channels.
Utilize various systems to research, evaluate, and resolve inquiries from employees and pensioners in a timely manner.
Deliver exceptional service by demonstrating active listening, empathy, and a customer-oriented approach.
Accurately document all interactions within the HR case management system, ensuring clarity and completeness.
Correctly identify, classify, and escalate HR cases when required.
Ensure strict confidentiality and adherence to privacy regulations when handling sensitive information.
Support HR administrative processes, including data entry, reconciliations, preparing official letters, scheduling appointments, and processing HR-related documentation.
Assist with the administration of employee benefits programs and contribute to HR projects as assigned.
Maintain and update HR information platforms to ensure employees remain informed about their rights, benefits, and available resources.
Skills & Requirements:
MBO diploma in Administration, Hospitality, or a related field.
Minimum of two years of experience in Human Resources, with proven knowledge of HR practices, policies, and procedures.
One to two years of professional customer service experience.
Required Competencies:
Excellent verbal and written communication skills in English, Dutch, and Papiamentu.
Strong customer service capabilities, demonstrating professionalism, courtesy, and a positive attitude.
Advanced organizational, analytical, and problem-solving skills, with a high degree of accuracy and attention to detail.
Ability to effectively manage multiple priorities in a fast-paced and dynamic environment.
High level of integrity, discretion, and accountability when handling confidential and sensitive information.
Proficiency in HR and administrative systems (e.g., Insite, Profit, call-logging tools, MS Word, MS Excel).
Broad operational knowledge of HR functions, including payroll, benefits administration, and HR procedures.
Team-oriented, adaptable, self-motivated, and capable of working independently when required.
Contact Us
Do you have any questions regarding this vacancy? Contact our office at +5999 738 3590.