Responsibilities
- IT Support & Systems Administration
- Provide day-to-day IT support to employees across the organization
- Troubleshoot and resolve hardware, software, network, and system-related issues
- Ensure the reliability, availability, and performance of IT systems and applications
- Support users with technical inquiries and system-related challenges
Business Systems & ERP Support
- Support the implementation, optimization, and maintenance of business systems and ERP platforms
- Assist with system testing, upgrades, and software enhancements
- Monitor system performance and identify opportunities for improvement
- Support users during system implementations and technology changes
Process Improvement & Digital Transformation
- Collaborate with departments to understand business needs and recommend technology solutions
- Contribute to projects focused on operational efficiency and digital transformation
- Help improve workflows through the effective use of technology
- Support continuous improvement initiatives across the organization
Data Integrity & Business Continuity
- Help ensure data accuracy and system reliability
- Support business continuity and system recovery processes
- Assist with maintaining documentation, procedures, and system records
- Promote best practices for data management and system usage
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience
- Experience in IT support, systems support, or ERP environments is an advantage
- Strong analytical and problem-solving skills
- Ability to explain technical concepts to non-technical users
- Experience with Microsoft 365 applications
- Understanding of business processes such as inventory, procurement, sales, warehousing, or finance is a plus
- Fluent in English and Papiamentu; Dutch is an advantage
- Customer-focused mindset with the ability to work independently and collaboratively
Skills
- IT Support & Troubleshooting
- ERP & Business Systems Support
- Microsoft 365 Administration
- Network & System Maintenance
- Process Improvement & Digital Transformation
- Analytical Thinking & Problem Solving