Retail Sales Advisor

To provide the best-in-class retail experience with each customer, providing them with solutions and recommendations that will satisfy their telecoms needs, creating positively memorable and outstanding service every time, while achieving individual and team targets.
Job Purpose

An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.
The role is split into several job “functions” that the post holder will be required to undertake as and when requested by the Supervisor of the retail store. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.

Key activities and Responsibilities:

Store Greeter

  • Be as the “face” of the branch and the Brand
  • Demonstrate warmth, care and willingness to assist
  • Ensure ALL customers who enter are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
  • Help customers with quick questions and finding their way around the store, without prolonging the conversations
  • Show customers how the queue system works

Sales & Service Advisor

  • Demonstrate warmth, care and willingness to assist
  • Use Retail sales cycles to thoroughly explore customer’s needs and help them buy
  • Be actively engaging on the shop floor to interact with customers who are seeking help to buy
  • Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
  • Help customers with quick questions and finding their way around the store, without prolonging the conversations
  • Use questioning techniques aligned to the sales cycle to close sales
  • Upsell at every opportunity to achieve and exceed revenue targets
  • Attend and participate in all Sales related training
  • Use prescribed sales scripts when required
  • Ensure sales inventory are stored safely
  • Process all sales transaction efficiently to ensure inventory balances are accurate
  • Report end of shift inventory balances using prescribed tools and processes
  • Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
  • Help, support and encourage customers to transition to self-help tools and systems
  • Direct customers with appropriate information where they can receive customer service support


  • Accurately process all customer transactions effectively, in a quick yet engaging manner
  • Process external cash from external points accurately into end of day reconciliations and lodging
  • Look for ways to introduce accessories into the transaction if none has already been discussed
  • Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time
  • Use POS and supporting tools effectively to ensure accuracy
  • Ensure minimum margin of error when handling cash transactions
  • Report end of shift cash balances using prescribed tools and processes
  • Acts as a deputy for the store supervisor when he/she is unable to attend or is on holiday
  • Advisor can be delegated as super-user of the different platforms and systems to assist in the training new processes and services
Qualification requirements


  • MBO degree / High school diploma or equivalent (preferably in commerce or sales)


  • Years of experience: 0 to 1 year


  • Be an advocate of the customer
  • Demonstrate a willingness to be of service
  • Be passionate about the products and services
  • Enjoys working with a team
  • Enjoys challenges and achieving goals
  • Know how to use a computer
  • Uses simple and inspiring communication
  • Has an impressive sales record
  • Respects your team and always deliver what you promise
  • Always trying make things better for yourself and your team
  • Never settle for second best