Retail Sales Manager

Store Manager duties include:

• Provide strong leadership to the store team, fostering a positive and collaborative work environment.
• Provide support to the sales team with large projects and assist by coaching and guiding team members in sales.
• Train, coach and develop a knowledgeable and customer-focused sales team.
• Set performance expectations and provide regular feedback to ensure individual and team goals are met.
• Work with the team to create visually and innovative displays to showcase the variety of tile and bathroom products available.
• Set performance expectations and provide regular feedback to ensure company, individual and team goals are met.
• Monitor and maintain the overall visual presentation of the store to ensure it aligns with the company’s image.
• Stay on top of industry trends, product innovations and market competition.
• Drives sales growth by implementing effective sales strategies and motivating the team to achieve targets.
• Streamline and optimize store processes to enhance overall operational efficiency.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Ensure excellent customer service standards are maintained, creating a welcoming and informative environment for customers and store team members.
• Resolve customer inquiries, complaints, concerns and issues promptly and professionally.
• Oversee inventory levels, planning and overseeing regular inventory checks.
• Coordinate with upper management to maintain an up-to-date product/ inventory selection.
• Keep open lines of communication with upper management.
• Collaborate with other departments to streamline processes and enhance overall operationa efficiency.

Skills:

• Strong leadership and team building skills.
• Strong sense of responsibility.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and point-of-sale systems.
• High school-level understanding of mathematics or higher.
• Analytical skills.
• Excellent communication and organizational skills.
• Eagerness to learn about new home improvement products and services.
• Excellent time management skills.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience in a managerial role within a retail setting, preferably in the tile or home improvement industry.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Experience with inventory management and basic sales techniques.
• Excellent written and verbal communication skills in English. Secondary language French and/or Spanish preferred.
• Must be able to work from Monday to Friday, from 8 AM - 5 PM and Saturday from 8 AM - 1 PM.
• In possession of own transportation.
• Must have a valid dutch side working permit.