Retail Store Supervisor

Store Supervisor duties include:

• Support the Store Manager with training and coaching the sales team.
• Assisting customers by recommending the right products.
• Encourages and supports store staff in meeting sales, product knowledge, customer service and stocking objectives.
• Work with the team to create visually and innovative displays to showcase the variety of tile and bathroom products available.
• Monitor and maintain the overall visual presentation of the store to ensure it aligns with the company’s image.
• Streamline and optimize store processes to enhance overall operational efficiency.
• Creates a positive store image through adherence to company policies and standards.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Ensure excellent customer service standards are maintained, creating a welcoming and
• informative environment for customers and store team members.
• Resolve customer inquiries, complaints, concerns and issues promptly and professionally.
• Develop and maintain inventory control records.

Skills:

• Able to handle pressure and maintain composure, especially during stressful situations.
• Strong sense of responsibility and good time management skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and point-of-sale systems.
• High school-level understanding of mathematics or higher.
• Analytical skills.
• Eagerness to learn about new home improvement products and services.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience in a similar role within a retail setting, preferably in the home improvement industry.
• Great customer service skills.
• Experience with inventory management and basic sales techniques.
• Excellent written and verbal communication skills in English. Secondary language French and/or Spanish preferred.