Technical Manager

The Technical Manager will manage the technical staff of the department for the Curacao and St Maarten location. The individual will have as a key accountability, the achievement of a targeted amount of technical calls and completed project installations in line with company standards, through effective people leadership of the technical staff.
Main duties and responsibilities: 
  • Maintain and increase the overall level of service for the company.
  • Ensure technicians attend to all assigned calls and that they successfully repair the item in accordance with established standards 
  • Ensure consistent achievement of the company’s performance targets with regards to the turnaround time to get calls completed. 
  • Ensure that calls are closed as per the targeted timeline highlighted by the company.
  • Train, coach, develop and lead a highly effective Breakdown, Service and Installation Team that achieves high performance results.
  • Monitor and ensure that the technical staff achieve the targeted number of installations as highlighted by the company 
  • Monitor and ensure that each installation is completed in line with company standards, so as to deliver the best quality to the customer. 
  • Monitor, control and implement audits on tools, materials and parts given to technicians
  • Perform and lead routine meetings with the technical staff on issues affecting the department and performance. 
  • Attend and follow up with critical customer issues and inform the line manager of key issues and trends such as product quality failures. 
Minimum Experience, Skills & Qualification:
  • 3+ Years of experience in Air-condition/Refrigeration systems and home appliances troubleshooting, repairs, installation and with the ability to learn the design and calculation of future commercial unit installations. 
  • Strong technical background, preferably with a degree in Mechanical Engineering
Personal Competencies:
  • Must maintain calm in stressful situations
  • Courteous and helpful at all times
  • Ability to communicate well in English
  • Deportment and a neat appearance
  • Honesty and integrity